Privacy Policy

Grace Counseling & Family Services

Effective Date: November 10, 2026

Grace Counseling & Family Services ("Grace Counseling," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, and protected when you visit our website, https://www.gracecounselingfs.com/.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website, including when you:

• Submit an appointment request.

• Complete a contact or inquiry form.

• Contact our office by email or telephone.

• Request information about our counseling services.

Depending on the purpose of your inquiry, the information you provide may include your name, email address, telephone number, insurance information, and other details needed to respond to your request. For appointment requests involving minors, custody-related information may also be requested when applicable.

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, and pages visited. This information may be used to maintain website functionality, improve the visitor experience, and help protect against security threats.

2. How We Use Your Information

Information collected through our website may be used to:

• Respond to appointment requests and general inquiries.

• Contact you regarding scheduling or questions you have submitted.

• Provide information about our counseling services.

• Improve the functionality and experience of our website.

• Maintain website security and prevent unwanted activity.

We use information for purposes related to our business operations and the services you request.

3. Confidentiality and Health Information

Grace Counseling & Family Services takes the privacy and confidentiality of client information seriously.

Information related to counseling services and protected health information is handled in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.

Our HIPAA Notice of Privacy Practices provides additional information about how protected health information is used and disclosed, as well as your rights regarding that information.

This website Privacy Policy is separate from our HIPAA Notice of Privacy Practices.

4. Third-Party Websites and Services

Our website contains links to third-party websites and services that help us provide information and services to our clients. These may include:

• Wix: Our website hosting and website platform.

• Microsoft Forms: Used for online appointment requests and other forms. Microsoft Forms is included in Microsoft's HIPAA Business Associate Agreement for eligible Microsoft 365 services. Grace Counseling uses this service to collect information needed to respond to appointment requests and other inquiries.

• TherapyPortal: Used for client-related services, paperwork, and communication.

• Square: Used for online bill payments.

When you click on links to these services, you may be directed away from the Grace Counseling website. These third-party services have their own privacy policies and practices. Information submitted through those platforms may be subject to their respective privacy and security practices.

We encourage visitors to review the privacy policies of these services.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, remember visitor preferences, and understand how visitors interact with our website.

Cookies are small files stored on your device when you visit a website. Some cookies may be necessary for the website to function properly, while others may help improve website performance and visitor experience.

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect how some website features function.

Third-party services used on our website may also use their own cookies or tracking technologies, subject to their individual privacy policies.

6. Embedded Content and External Links

Our website may include links to or content from other websites, including social media platforms, videos, and other online resources.

When you interact with content from another website, that website may collect information about your visit or interaction according to its own privacy policy.

We encourage visitors to review the privacy practices of any external websites they choose to visit.

7. How We Protect Your Information

We take reasonable steps to protect information submitted through our website from unauthorized access, misuse, or disclosure.

We work with third-party service providers that offer security measures designed to protect information collected and processed through their platforms.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we work to protect your information, we cannot guarantee absolute security.

For general questions or inquiries, please avoid including unnecessary sensitive personal or health information in regular email or general website contact messages.

8. How Long We Keep Information

We retain information submitted through our website only for as long as reasonably necessary to respond to inquiries, manage appointment requests, fulfill business needs, and comply with applicable legal and regulatory requirements.

Information that becomes part of a client record may be retained according to applicable recordkeeping requirements and our office policies.

Retention practices may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on the information collected and applicable laws, you may have the right to request information about the personal data we maintain about you, request corrections, or ask questions about how your information is used.

Certain information may be subject to legal, regulatory, or recordkeeping requirements and may not be eligible for deletion.

For questions about your privacy or personal information, please contact our office.

10. Children's Privacy

Grace Counseling provides counseling services to children, teens, and adults. Our website provides general information about our services and allows parents, guardians, and individuals to submit appointment requests.

We do not knowingly collect personal information directly from children through our website for purposes unrelated to providing requested services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, or applicable requirements.

Any updates will be posted on this page, along with the revised effective date.

We encourage visitors to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact us.

Grace Counseling & Family Services

New Lisbon Office
304 Bickford Street
New Lisbon, WI 53950

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Reedsburg Office
222 N. Walnut Street, Suites A & B
Reedsburg, WI 53959

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Phone: 608-562-3976
Website: https://www.gracecounselingfs.com/